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Frequently Asked Questions

With the purchase of a qualifying LG handset, the customer will have the option of claiming one of the following gifts with their purchase: $25 Google Play credit OR a 32GB microSD card.

Qualifying Products, Carriers and Purchase Periods are detailed on the Qualifying Products page.

No. Mail-in forms will not be accepted for this promotion.
The valid purchase from Boost must be made between Friday, March 10, 2017 and Sunday, April 16, 2017 referred to as the Promotion Period.
The valid purchase must be made between Wednesday, March 22, 2017 and Sunday, April 30, 2017 referred to as the Promotion Period.
A full and valid claim must be submitted within thirty (30) days from the date of purchase indicated on the receipt or invoice.
This offer is intended for participants in the United States, D.C., and Puerto Rico age 18 or older and must be a legal resident of the 50 United States, D.C., or Puerto Rico.
Unfortunately, this promotion is only available for new device purchases from authorized retailers.
You are eligible to receive one gift with purchase for each new qualifying device. Participants may claim for a maximum of two (2) promotion products per person.
IMEI/MEID number can be found on the product box, near the UPC code. Please note your IMEI # is 15 digits while your MEID # is 14 digits (Boost users enter your MEID #).

Your IMEI/MEID # can also be found by going to the Settings of your device:

  • Click the Setting icon
  • Press General
  • Press About Phone
  • Press Status
We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.
LG is not responsible for any miscommunication regarding the details of this promotion.
For assistance regarding the functionality of your handset, software, warranty, repairs, or other LG products, please contact the LG Customer Servive department by phone 1-800-793-8896 or online at www.lg.com/us/support.
Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase

Save your proof of purchase to your computer ready to upload

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

Prepare your documents for upload and then during the claim process follow these steps

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.

No. You must have the phone to be able to provide that device’s IMEI number during the submission process.

The participant is responsible for all federal, state, local and income taxes associated with receiving the incentive. LG will cover shipping fees to the customer.

No. Having a valid proof of purchase is required to participate in this promotion. No exceptions.

Upgrade or try a different browser if necessary (Chrome, Firefox, Explorer, Opera, etc.). If your issues persist, please use the contact form to seek additional assistance.
You will receive an email confirming that the request has been received the same day you submit your claim. Our team shall then check your claim within 5 to 7 business days. We will keep you up to date on the status of your claim via email, however you can also check the Claim Tracker function on this website as to the status of your claim.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Documents:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The IMEI/MEID number you entered on your claim is invalid
Once your claim is validated, your chosen reward will be sent to you within 30 days. The $25 Google Play credit promo code will be sent by email, whereas the 32GB microSD card will be sent by direct mail. You can check your status anytime by using the Claim Tracker at the bottom of this page.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check the email account that you provided during the claim form for further details about the reward that you are expecting
  • If you have not received your reward or any updates as to why, please contact us here for help
Please contact our Support Services here for assistance.

Participation in this promotion sponsored by LG Electronics, Inc. is completely voluntary. In order to be a valid submission, you will need to provide the requested information listed on the form/submission page.

By participating in this promotion, you will be asked if you’d like to receive news and special offers from LG and its partners. If you agree, you will receive occasional promotional emails from LG. You can unsubscribe from these emails by using the provided unsubscribe link within the email.

LG has a very strict privacy policy to protect its consumers. Full privacy policy is available at www.lg.com/us/privacy.

For questions about the LG G6 Google Home promotion, please visit www.lgg6launchpromo.com or contact the LG Google Home promotion team by phone on 1-888-990-2628 or by email at support@lgg6launchpromo.com.

Contact Us Form


If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 1-469-224-0576

Lines are open Monday thru Friday, 9am to 8pm (EST).

Claim Tracker

Enter your Claim ID in the search box below to track your claim’s progress